Refund policy

Returns & Refund Policy
EU Right of Withdrawal (14-Day Cooling-Off Period)

If you are an EU consumer, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you can:

Use our withdrawal request form to notify us of your decision to cancel, or
Contact us directly by email with your name and order number

Once we receive your withdrawal request, we will send you a confirmation email.

Returning Your Item

• You have 14 days from the date you receive your order to return the item(s)
• Items must be returned in their original, unused condition
• You are responsible for the cost of return shipping
• Please ensure items are packaged securely to prevent damage in transit

Refunds

• No restocking fees apply
• Once we receive and inspect your returned item, we will process your refund to your original payment method
• Refunds are typically processed within 14 days of receiving the returned item

How to Start a Return

• Submit a withdrawal/return request via this form including your name and order number
• You'll receive a confirmation email with further instructions
• Send the item back to us at the address provided
• Once received and inspected, your refund will be issued